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Policies, Rules & Procedures

The Carol Stream Park District governed by local, state, and federal laws and regulations. The following are documentation of some of these policies, rules, and procedures.

Adjustment Policy

The Carol Stream Park District staff has made every effort to prepare our marketing material as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The Carol Stream Park District reserves the right to make any such adjustments. The Carol Stream Park District apologizes for any inconvenience these errors may cause.

Cancelation

Avoid Cancelation

Most classes require a set minimum number of participants. Register at least a week prior to the start date to avoid cancellation.

Capacity

All programs have minimum and maximum enrollments. If the minimum enrollment is not met one week prior to the program date, the Park District may have to cancel, postpone or consolidate the program with another program. If the program is canceled, full credits are issued.

Code of Conduct

Participants of Carol Stream Park District programs are expected to adhere to the following Code of Conduct. [Participants may be adults, teens, and youth and may include parents, guardians or spectators of such participants of Carol Stream Park District programs. Other participants may include staff, instructors, trainers, coaches, officials, opponents, and their fans.] The Carol Stream Park District reserves the right to take appropriate disciplinary action involving any person in violation of the Code of Conduct.

Adhere to the Code of Conduct as follows:

A. Lead by example:

  • Offer encouragement and positive support, and in addition practice good sportsmanship, towards all participants of Carol Stream Park District programs.
  • Understand the importance of setting a good example for all participants.

B. Act responsibly:

  • Be on time to Carol Stream Park District programs and respectful of the time of other participants.
  • Maintain an environment that builds a culture where winning is not defined by the outcome of the competition, but by the individual needs of the participants.
  • Foster a positive experience by understanding the reasons participants use Carol Stream Park District programs, which are to have fun and/or be educated and socialize with other participants.
  • Maintain a healthy and safe environment for all Carol Stream Park District participants by refraining from the use of tobacco, tobacco products, and alcohol at all programs or events.
  • McCaslin Park Only: McCaslin Park concession stand allows the purchase and consumption of specific alcoholic beverages (such as beer, seasonal beer, hard seltzer) for 21+ years of age. Consumers of McCaslin Park concession stand purchased alcoholic beverages must act responsibly and display/maintain appropriate behavior. No outside alcohol allowed in the park.

C. Display appropriate behavior:

  • Treat all participants, Carol Stream Park District staff, instructors, trainers, coaches, officials, opponents, and their fans with respect and dignity.
  • Refrain from harassment or intimidation through the use of words, foul language, gestures, body language, or menacing behavior.
  • Refrain from making negative comments, using profanity or other inappropriate languages.
  • Only use social media in a positive manner in regards to Carol Stream Park District programs and participants. Negative comments on social media towards any or all participants are not tolerated.

D. Maintain appropriate behavior:

  • Demand a healthy and safe environment for all Carol Stream Park District participants by refraining from the use of illegal chemicals or drugs at all programs or events.
  • Refrain from threatening or causing bodily harm to yourself and others. Refrain from initiating or participating in any form of verbal or physical assault.

Conduct Codes A and B

  • Violations result in verbal consultation by Carol Stream Park District Staff. Additional violations result in further disciplinary actions.

Conduct Code C

  • Violations result in consultation between a Carol Stream Park District Staff and person(s). Suspension from Carol Stream Park District program and event may accompany. Additional violations result in the termination of that participant’s privilege to attend Carol Stream Park District programs and events.

Conduct Code D

  • Violations result in the termination of that participant’s privilege to attend Carol Stream Park District programs and events.

As a participant in this program, I acknowledge that I have read and understood the Code of Conduct, and I will exercise appropriate behavior at all times. Carol Stream Park District reserves the right to dismiss a participant if it is in the best interest of the Carol Stream Park District and other participants. Each situation is evaluated on its own merit. Severe behavior results in the police being contacted.

How to Register

  • Online
  • In Person or by Mail – Pay by cash, check or credit card at Simkus Recreation Center (849 W. Lies Rd, Carol Stream, IL 60188) or at Fountain View Recreation Center (910 N Gary Ave, Carol Stream, IL 60188).

Inclusion Services

No participant or spectator shall, on the basis of race, sex, creed, national origin or disability, be denied equal access to programs, activities, services or benefits, or be limited in the exercise of any right, privilege, advantage or opportunity.

More Information

Insurance/Waiver and Release

The Carol Stream Park District does not carry medical or accident insurance for program participants or park patrons. Review your personal health insurance plan to be certain that you and your family have proper coverage. All participants must sign a waiver and release in order to be eligible to attend or participate in trips, events, and activities.

Lost & Found

Contact us if you lost something at one of our parks (630-784-6107) or facilities (630-784-6100).

Payment

Full payment for most programs is due at the time of registration. Payment may be made by cash, check or credit card (Visa/MC/AMEX/DISC). Make checks payable to the Carol Stream Park District. There is a $20 fee for returned checks.

Photography Policy

Carol Stream Park occasionally takes photographs and videos of participants at our parks or facilities, in Carol Stream Park District programs, classes, or events for marketing purposes.

 By participating in or attending any Carol Stream Park District activities the participant (or parent/guardian of a minor participant) agrees to the use and distribution of his or her image (or image of a minor child/ward) in photographs, video recordings, and any other electronic reproductions of such activities for any purpose without an inspection, compensation, or any other consideration now and in the future.

Public Comment / Social Media Policy

This policy is posted on all social media accounts.

This policy is to set forth guidelines for the utilization of social media and social network sites that enhance Carol Stream Park District communication and provides information to the public, without violating individuals’ right to free speech. Social media encourages followers to share thoughts, opinions, and other comments on our social media platforms. However, all of these “posts” should be done in a respectful manner. Posts are not edited by staff; but if they are found to be in violation of this policy, the post can be hidden or removed.

Posts (including screen names and profile pictures) can be removed if they contain any of the following:

  • Copyright or trademark violations.
  • Political campaigns or ballot measures.
  •  Obscene, profane, violent, threatening, hateful, harassing, or offensive language and content.
  •  Name-calling or personal attacks, including discrimination based on race, creed, color, age, religion, gender, marital status, national origin, physical or mental disability, physical appearance, sexual orientation, or financial status.
  •  Defamation or accusations of criminal conduct or immoral activity to a person or people.
  •  Nudity or sexual content.
  •  Conduct or encouragement of illegal activity.
  •  Invasion of an individual’s right to privacy.
  •  Solicitations, advertisements, or endorsements.
  •  Spam.

The Carol Stream Park District reserves the right to not respond to social media posts that are condemning, negative, or unbeneficial to serving the public. Not engaging in these types of responses prevents a continuous negative two-way engagement that is detrimental to the district. In addition, the district is not liable for the content of the posts to its various social media accounts and reserves the right to restrict or remove any content deemed in violation of the Carol Stream Park District Public Comment Policy or any applicable law.

In addition, the Carol Stream Park District can choose to remove a follower if that follower’s posts violate the Carol Stream Park District Public Comment Policy.

Refund and Withdrawal Policy

It is the District’s intent to provide quality recreation programs and services. The District recognizes, however, that there may be occasions when the event or service doesn’t match a customer’s needs, or when the customer is unable to participate in an activity. For those occasions, the following withdrawal policy applies.

The participant has two options:

  • Original registration fee transferred to a gift certificate. There is no expiration date on the certificate.
  • Request a refund at the time of withdrawal – all requests for refunds are assessed a ‘Service Fee’ of 10% of the original, total registration fee – ‘$5 minimum and $50 maximum.’
    Refunds under $5 may only be issued as a gift certificate; the minimum value of a gift certificate is $0.01.

Exceptions in which a Withdrawal Service Fee is not assessed:

  • Medical note exception is valid any time prior to the start of the last class and is not subject to a ‘Service Fee’; a prorated refund or credit is issued.
  • For monthly and quarterly payments or memberships, there is no refund of the prior or current period; cancellation of the future months’ charges is allowed.
  • Forever Young Programs – Service Fee applies after the payment deadline, and refunds may be issued prior to the event as long as Supervisor approval is given. No refunds after the event.

No Refunds are offered:

  • for annual memberships including but not limited to: Walking Track, Lap Swim, Coral Cove Water Park, or Bark Park.
  • if participant did not attend all or any portion of the class or program,
  • no refunds after 2nd meeting of class or program,
  • for Summer Camp, ActivKids, or Preschool because of participant’s vacation, illness, or any other absence,
  • for returned (new or used) uniforms or costumes,
  • for Enrollment, Administration, Registration, or Annual Fees,
  • for Punch Passes (that have no expiration date),
    • includes Pool, Open Gymnastics, Open Baton
  • for “Private” Recreational Packages,
    • Personal Fitness Packages, Customized and Private Swim Lesson Packages, Private Voice, Private Gymnastics Lessons
  • for trips – no refund unless the customer provides a replacement; if a replacement is found, Service Fee is assessed to the original participant,
  • for Adult Athletic Leagues –if a team chooses to drop out.

*Additional Note: No prorated registration, enrollment, or administration fee for late registrants.

Tobacco Free Policy

The Carol Stream Park District’s philosophy is to promote health and a clean air environment. A Tobacco-Free Policy was adopted by the Carol Stream Park District Board of Commissioners at the September 26, 2016 meeting. The use of any and all tobacco products is prohibited in all Carol Stream Park District buildings, facilities, and parks. Smoking is no longer allowed 15 feet from the building, and all smoking containers outside Carol Stream Park District facilities have been removed. Smokers must be off of Carol Stream Park District property completely.

Section 27: Smoking and Matches

Smoking, Use of E-Cigarettes, Use of Tobacco, and Use of Matches in Any Form in Buildings Prohibited.

  • No person shall smoke any cigar, cigarette, or pipe on or within any building located on Carol Stream Park District Property in violation of the “Smoke-Free Illinois Act” 410 ILCS 82/1 et seq, as may be amended from time to time. No Person shall smoke or otherwise use any e-cigarette on or within any building located on Carol Stream Park District Property. For purpose of this Ordinance, “e-cigarette” is defined as any battery-operated device that contains cartridges filled with a combination of nicotine, flavor, and chemicals that are turned into vapor which is inhaled by the user.
  • No person shall use tobacco in any of its forms, including but not limited to any smokeless, spit, or spitless, dissolvable or inhaled tobacco products, dip, chew, or snuff on or within any building located on Carol Stream Park District Property.
  • No person shall light matches, lighters, or other devices capable of starting a fire in any building or any part of the Park System except for the purpose of lighting a grill at locations designated for that purpose, or as otherwise allowed by express written permission of the District.

Smoking Use of E-Cigarettes, and Use of Any Tobacco Products in All Outdoor Areas Prohibited.
No person shall smoke any cigar, cigarette, or pipe in or on any Carol Stream Park District park, facility, parking lot, or trail. No person shall use tobacco in any of its forms, including but not limited to smokeless, spit or spitless, dissolvable or inhaled tobacco produces, dip, chew, or snuff in or on any Carol Stream Park District park, facility, parking lot, or trail.

Penalty
Any person found guilty of violating this Ordinance may be fined not less than $100 or more than $250 for each offense.

No person shall smoke any marijuana, hashish or opium or any other illegal substance in any place in the park system, nor shall any person discard any lighted or unlighted match, cigar, or cigarette in any place in the park system.

Repeal
Any Ordinance in conflict with this Ordinance is hereby repealed to the extent of such conflict.

Severability
If any portion of the Ordinance is found to be invalid by a court of the competent jurisdiction, that portion shall be served from the Ordinance and the rest of the Ordinance shall be considered to be in full force and effect.

Effective Date
This ordinance shall be effective from and after its approval and publication as provided by law.

Waiting Lists

Once the maximum enrollment is met for a class, a waiting list is formed. We create additional classes when feasible. Credits are processed after the first class. Payment is due when being waitlisted. Credits are issued after the first class for those who are not able to be registered.

Park Rules and Regulations Ordinance

This is Ordinance #411 of the Carol Stream Park District that states the regulations and restrictions governing the use of the park system.

Read Ordinance

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