The Carol Stream Park District governed by local, state, and federal laws and regulations. The following are documentation of some of these policies, rules, and procedures.
Participants of Carol Stream Park District programs are expected to adhere to the following Code of Conduct. [Participants may be adults, teens and youth and may include parents, guardians or spectators of such participants of Park District programs. Other participants may include staff, instructors, trainers, coaches, officials, opponents and their fans.] The Carol Stream Park District reserves the right to take appropriate disciplinary action involving any person in violation of the Code of Conduct.
Adhere to the Code of Conduct as follows:
Lead by example:
Display appropriate behavior:
Maintain appropriate behavior:
Conduct Codes A and B
Conduct Code C
Conduct Code D
As a participant in this program, I acknowledge that I have read and understand the Code of Conduct, and I will exercise appropriate behavior at all times. Carol Stream Park District reserves the right to dismiss a participant if it is in the best interest of the Park District and other participants. Each situation is evaluated on its own merit. Severe behavior will result in police being contacted.
Full payment for most programs is due at the time of registration. Payment may be made by cash, check or credit card (Visa/MC/AMEX/DISC). Make checks payable to the Carol Stream Park District. There is a $20 fee for returned checks.
Most classes need a set minimum number of participants to be able to run them. Please register at least a week before the start date.
All programs have minimum and maximum enrollments. If the minimum enrollment is not met one week prior to the program date, the Park District may have to cancel, postpone or consolidate the program with another program. If the program is cancelled, full credits will be issued.
Once the maximum enrollment is met for a class, a waiting list will be formed. We will create additional classes when feasible and you will be contacted. Credits will be processed after the first class. Payment is due when being waitlisted. Credits will be issued after the first class for those who are not able to be registered.
The Park District does not carry medical or accident insurance for program participants or park patrons. Review your personal health insurance plan to be certain that you and your family have proper coverage. All participants must sign a waiver and release in order to be eligible to attend/participate in trips/events/activities.
It is the District’s intent to provide quality recreation programs and services. The District recognizes however, that there may be occasions when the event/service doesn’t match a customer’s needs, or when the customer is unable to participate in an activity. For those occasions, the following withdrawal policy will apply.
All requests for refunds will be assessed a ‘Service Fee’ of 10% of the original, total registration fee – $5 minimum / $50 maximum. Or 10% of remaining credit balance – $5 minimum / $50 maximum.
No refunds under $5; credit will be placed on account.
For monthly/quarterly payments, or memberships, there is no refund of the prior or current period; a cancellation of the future months’ charges will be allowed.
No refunds after 2nd meeting of class/program.
Forever Young Programs – Service Fee will apply after the payment deadline, and refunds may be issued prior to the event as long as Supervisor approval is given.
No refunds after event.
No refund of annual memberships including but not limited to: Walking Track, Lap
Swim, Coral Cove Water Park, or Bark Park.
Exceptions in which a Withdrawal Service Fee will not be assessed:
Medical note exception is valid any time prior to the start of the last class and will not be subject to a ‘Service Fee’; a prorated refund or credit will be issued.
Transferring to another program in lieu of receiving a refund. The credit available to transfer towards another program will be calculated on the prorated balance from the original registration.
Leaving on account in lieu of receiving a refund. If funds are not used by the end of any calendar year, the credits will be returned less the applicable ‘Service Fee’.
Refunds are not offered:
if participant did not attend all or any portion of the class/program (forgot about class, moved and did not withdraw)
for Summer Camp, ActivKids, or Preschool because participant’s vacation, illness, or any other absence
for returned (new or used) uniforms or costumes
for Enrollment, Administration, Registration, or Annual Fees; nor for Tickets
for Punch Passes (that have no expiration date) includes Pool, Open Gymnastics, Open Baton
for “Private” Recreational Packages: Personal Fitness Packages, Customized/Private Swim Lesson Packages, Private Voice, Private Gymnastics Lessons
for trips – no refund unless customer provides a replacement. If replacement is found, Service Fee will still be assessed to the original participant
for Adult Athletic Leagues –if a team chooses to drop out
Additional Notes: No prorated registration, enrollment, or administration fee for late registrants.
The Carol Stream Park District’s philosophy is to promote health and a clean air environment. A Tobacco Free Policy was adopted by the Park District Board of Commissioners at the September 26, 2016 meeting. The use of any and all tobacco products is prohibited in all park district buildings, facilities and parks. Smoking is no longer allowed 15 feet from the building, and all smoking containers outside park district facilities have been removed. Smokers must be off of park district property completely.
Smoking, Use of E-Cigarettes, Use of Tobacco, and Use of Matches in Any Form in Buildings Prohibited.
Smoking Use of E-Cigarettes, and Use of Any Tobacco Products in All Outdoor Areas Prohibited.
No person shall smoke any cigar, cigarette, or pipe in or on any Park District park, facility, parking lot, or trail. No person shall use tobacco in any of its forms, including but not limited to smokeless, spit or spitless, dissolvable or inhaled tobacco produces, dip, chew, or snuff in or on any Park District park, facility, parking lot or trail.
Any person found guilty of violating this Ordinance may be fined not less than $100 or more than $250 for each offense.
No person shall smoke any marijuana, hashish or opium or any other illegal substance in any place in the park system, nor shall any person discard any lighted or unlighted match, cigar, or cigarette in any place in the park system.
Any Ordinance in conflict with this Ordinance is hereby repealed to the extent of such conflict.
If any portion of the Ordinance is found to be invalid by a court of the competent jurisdiction, that portion shall be served from the Ordinance and the rest of the Ordinance shall be considered to be in full force and effect.
This ordinance shall be effective from and after its approval and publication as provided by law.
This policy is to set forth guidelines for the utilization of social media and social network sites that enhance park district communication and provides information to the public, without violating individuals’ right to free speech. Social media encourages followers to share thoughts, opinions and other comments on our social media platforms. However, all of these “posts” should be done in a respectful manner. Posts will not be edited by staff; but if they are found to be in violation of this policy, the post can be hidden or removed.
Posts (including screen names/profile pictures) can be removed if they contain any of the following:
The Carol Stream Park District reserves the right to not respond to social media posts that are condemning, negative or unbeneficial to serving the public. Not engaging in these types of responses prevents a continuous negative two-way engagement that is detrimental to the district. In addition, the district is not liable for the content of the posts to its various social media accounts and reserves the right to restrict or remove any content deemed in violation of the Carol Stream Park District Public Comment Policy or any applicable law.
In addition, the Carol Stream Park District can choose to remove a follower if that follower’s posts violate the Carol Stream Park District Public Comment Policy.
Carol Stream Park District staff and photographers occasionally takes photographs and videos of participants at our parks or facilities, in park district programs, classes or events for marketing purposes. Marketing purposes may include pictures in seasonal activity guide or in ads for programs and/or posts to park district social media.
The Carol Stream Park District staff has made every effort to prepare our marketing material as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The Park District reserves the right to make any such adjustments. The Carol Stream Park District apologizes for any inconvenience these errors may cause.
Contact us if you lost something at one of our parks (630-784-6107) or facilities (630-784-6100).