Policies, Rules & Procedures

The Carol Stream Park District governed by local, state, and federal laws and regulations. The following are documentation of some of these policies, rules, and procedures.

 

Carol Stream Park District Code of Conduct

Participants of Carol Stream Park District programs are expected to adhere to the following Code of Conduct. [Participants may be adults, teens and youth and may include parents, guardians or spectators of such participants of Park District programs. Other participants may include staff, instructors, trainers, coaches, officials, opponents and their fans.]  The Carol Stream Park District reserves the right to take appropriate disciplinary action involving any person in violation of the Code of Conduct.

Adhere to the Code of Conduct as follows:

Lead by example:

  • Offer encouragement and positive support, and in addition practice good sportsmanship, towards all participants of Park District programs.
  • Understand the importance of setting a good example for all participants.

Act responsibly:

  • Be on time to Park District programs and respectful of the time of other participants.
  • Maintain an environment that builds a culture where winning is not defined by outcome of competition, but by the individual needs of the participants.
  • Foster a positive experience by understanding the reasons participants use Park District programs, which are to have fun and/or be educated and socialize with other participants.
  • Maintain a healthy and safe environment for all Park District participants by refraining from the use of tobacco, tobacco products and alcohol at all programs or events.
  • McCaslin Park Only: McCaslin Park concession stand allows the purchase and consumption of specific alcoholic beverages (such as beer, seasonal beer, hard seltzer) for 21+ years of age. Consumers of McCaslin Park concession stand purchased alcoholic beverages must act responsibly and display/maintain appropriate behavior. No outside alcohol allowed in park.

Display appropriate behavior:

  • Treat all participants, Park District staff, instructors, trainers, coaches, officials, opponents and their fans with respect and dignity.
  • Refrain from harassment or intimidation through the use of words, foul language, gestures, body language or menacing behavior.
  • Refrain from making negative comments, using profanity or other inappropriate language.
  • Only use social media in a positive manner in regards to Park District programs and participants. Negative comments on social media towards any/all participants are not tolerated.

Maintain appropriate behavior:

  • Demand a healthy and safe environment for all Park District participants by refraining from the use of illegal chemicals or drugs at all programs or events.
  • Refrain from threatening or causing bodily harm to yourself and others. Refrain from initiating or participating in any form of verbal or physical assault.

Conduct Codes A and B

  • Violations will result in verbal consultation by Park District Staff. Additional violations will result in further disciplinary actions.

Conduct Code C

  • Violations will result in consultation between a Park District Staff and person(s). Suspension from Park District program and/or event may accompany. Additional violations will result in termination of that participant’s privilege to attend Park District programs and/or events.

Conduct Code D

  • Violations will result in termination of that participant’s privilege to attend Park District programs and/or events.

As a participant in this program, I acknowledge that I have read and understand the Code of Conduct, and I will exercise appropriate behavior at all times.  Carol Stream Park District reserves the right to dismiss a participant if it is in the best interest of the Park District and other participants. Each situation is evaluated on its own merit. Severe behavior will result in police being contacted.

 

Participating In Our Activities

How to Register

  • Online
  • In Person or by Mail – Pay by cash, check or credit card at Simkus Recreation Center (849 W. Lies Rd, Carol Stream, IL 60188) or at Fountain View Recreation Center (910 N Gary Ave, Carol Stream, IL 60188).

Payment

Full payment for most programs is due at the time of registration. Payment may be made by cash, check or credit card (Visa/MC/AMEX/DISC). Make checks payable to the Carol Stream Park District. There is a $20 fee for returned checks.

Avoid Cancelation

Most classes need a set minimum number of participants to be able to run them. Please register at least a week before the start date.

Program Capacity

All programs have minimum and maximum enrollments. If the minimum enrollment is not met one week prior to the program date, the Park District may have to cancel, postpone or consolidate the program with another program. If the program is cancelled, full credits will be issued.

Waiting Lists

Once the maximum enrollment is met for a class, a waiting list will be formed. We will create additional classes when feasible and you will be contacted. Credits will be processed after the first class. Payment is due when being waitlisted. Credits will be issued after the first class for those who are not able to be registered.

Insurance/Waiver and Release

The Park District does not carry medical or accident insurance for program participants or park patrons. Review your personal health insurance plan to be certain that you and your family have proper coverage. All participants must sign a waiver and release in order to be eligible to attend/participate in trips/events/activities.


Register Online

Refund and Withdrawal Policy

It is the District’s intent to provide quality recreation programs and services. The District recognizes however, that there may be occasions when the event/service doesn’t match a customer’s needs, or when the customer is unable to participate in an activity. For those occasions, the following withdrawal policy will apply.

Participant will have two options:

  • Have the original registration fee transferred to a gift certificate. There is no expiration date on the certificate.
  • Request a refund at time of withdrawal – all requests for refunds will be assessed a ‘Service Fee’ of 10% of the original, total registration fee – ‘$5 minimum / $50 maximum.’
    Refunds under $5 may only be issued as a gift certificate; minimum value of gift certificate is $0.01.

Exceptions in which a Withdrawal Service Fee will not be assessed:

  • Medical note exception is valid any time prior to the start of the last class and will not be subject to a ‘Service Fee’; a prorated refund or credit will be issued.
  • For monthly/quarterly payments, or memberships, there is no refund of the prior or current period; a cancellation of the future months’ charges will be allowed.
  • Forever Young ProgramsService Fee will apply after the payment deadline, and refunds may be issued prior to the event as long as Supervisor approval is given. No refunds after event.

No Refunds are offered:

  • for annual memberships including but not limited to: Walking Track, Lap Swim, Coral Cove Water Park, or Bark Park.
  • if participant did not attend all or any portion of the class/program,
  • no refunds after 2nd meeting of class/program,
  • for Summer Camp, ActivKids, or Preschool because of participant’s vacation, illness, or any other absence,
  • for returned (new or used) uniforms or costumes,
  • for Enrollment, Administration, Registration, or Annual Fees,
  • for Punch Passes (that have no expiration date),
    • includes Pool, Open Gymnastics, Open Baton
  • for “Private” Recreational Packages,
    • Personal Fitness Packages, Customized/Private Swim Lesson Packages, Private Voice, Private Gymnastics Lessons
  • for trips – no refund unless customer provides a replacement; if replacement is found, Service Fee will still be assessed to the original participant,
  • for Adult Athletic Leagues –if a team chooses to drop out.

*Additional Note:  No prorated registration, enrollment, or administration fee for late registrants.

 

Tobacco Free Policy

The Carol Stream Park District’s philosophy is to promote health and a clean air environment. A Tobacco Free Policy was adopted by the Park District Board of Commissioners at the September 26, 2016 meeting. The use of any and all tobacco products is prohibited in all park district buildings, facilities and parks.  Smoking is no longer allowed 15 feet from the building, and all smoking containers outside park district facilities have been removed. Smokers must be off of park district property completely.

Section 27: Smoking and Matches

Smoking, Use of E-Cigarettes, Use of Tobacco, and Use of Matches in Any Form in Buildings Prohibited.

  • No person shall smoke any cigar, cigarette, or pipe on or within any building located on Park District Property in violation of the “Smoke Free Illinois Act” 410 ILCS 82/1 et seq, as may be amended from time to time.  No Person shall smoke or otherwise use any e-cigarette on or within any building located on Park District Property.  For purpose of this Ordinance, “e-cigarette” is defined as any battery-operated device that contains cartridges filled with a combination of nicotine, flavor, and chemicals that are turned into vapor which is inhaled by the user.
  • No person shall use tobacco in any of its forms, including but not limited to any smokeless, spit, or spitless, dissolvable or inhaled tobacco products, dip, chew, or snuff on or within any building located on Park District Property.
  • No person shall light matches, lighters, or other devices capable of starting a fire in any building or any part of the Park System except for the purpose of lighting a grill at locations designated for that purpose, or as otherwise allowed by express written permission of the District.

Smoking Use of E-Cigarettes, and Use of Any Tobacco Products in All Outdoor Areas Prohibited.
No person shall smoke any cigar, cigarette, or pipe in or on any Park District park, facility, parking lot, or trail. No person shall use tobacco in any of its forms, including but not limited to smokeless, spit or spitless, dissolvable or inhaled tobacco produces, dip, chew, or snuff in or on any Park District park, facility, parking lot or trail.

Penalty
Any person found guilty of violating this Ordinance may be fined not less than $100 or more than $250 for each offense.

No person shall smoke any marijuana, hashish or opium or any other illegal substance in any place in the park system, nor shall any person discard any lighted or unlighted match, cigar, or cigarette in any place in the park system.

Repeal
Any Ordinance in conflict with this Ordinance is hereby repealed to the extent of such conflict.

Severability
If any portion of the Ordinance is found to be invalid by a court of the competent jurisdiction, that portion shall be served from the Ordinance and the rest of the Ordinance shall be considered to be in full force and effect.

Effective Date
This ordinance shall be effective from and after its approval and publication as provided by law.

Park Rules and Regulations Ordinance

This is Ordinance #411 of the Carol Stream Park District that states the regulations and restrictions governing the use of the park system.

Read Ordinance

Public Comment / Social Media Policy

This policy is posted on all social media accounts.

This policy is to set forth guidelines for the utilization of social media and social network sites that enhance park district communication and provides information to the public, without violating individuals’ right to free speech. Social media encourages followers to share thoughts, opinions and other comments on our social media platforms. However, all of these “posts” should be done in a respectful manner. Posts will not be edited by staff; but if they are found to be in violation of this policy, the post can be hidden or removed.

Posts (including screen names/profile pictures) can be removed if they contain any of the following:

  • Copyright or trademark violations.
  • Political campaigns or ballot measures.
  •  Obscene, profane, violent, threatening, hateful, harassing or offensive language/content.
  •  Name calling or personal attacks, including discrimination based on race, creed, color, age, religion, gender, marital status, national origin, physical or mental disability, physical appearance, sexual orientation or financial status.
  •  Defamation or accusations of criminal conduct or immoral activity to a person or people.
  •  Nudity or sexual content.
  •  Conduct or encouragement of illegal activity.
  •  Invasion of an individual’s right to privacy.
  •  Solicitations, advertisements or endorsements.
  •  Spam.

The Carol Stream Park District reserves the right to not respond to social media posts that are condemning, negative or unbeneficial to serving the public. Not engaging in these types of responses prevents a continuous negative two-way engagement that is detrimental to the district. In addition, the district is not liable for the content of the posts to its various social media accounts and reserves the right to restrict or remove any content deemed in violation of the Carol Stream Park District Public Comment Policy or any applicable law.

In addition, the Carol Stream Park District can choose to remove a follower if that follower’s posts violate the Carol Stream Park District Public Comment Policy.

Photography Policy

Carol Stream Park District staff and photographers occasionally takes photographs and videos of participants at our parks or facilities, in park district programs, classes or events for marketing purposes. Marketing purposes may include pictures in seasonal activity guide or in ads for programs and/or posts to park district social media.

Oops!

The Carol Stream Park District staff has made every effort to prepare our marketing material as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The Park District reserves the right to make any such adjustments. The Carol Stream Park District apologizes for any inconvenience these errors may cause.

Lost & Found

Contact us if you lost something at one of our parks (630-784-6107) or facilities (630-784-6100).

Contact Us